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Understanding Our Return Policy
At our company, we strive to ensure that you are satisfied with your purchase of scent diffusers. If for any reason you are not completely happy with your diffuser, we offer a straightforward return policy. You can initiate a return within 30 days of receiving your order, provided the item is in its original condition and packaging.
To facilitate a smooth return process, please ensure that the diffuser has not been used or damaged. Items that have been opened or used may not be eligible for a full refund. We recommend keeping the original packaging until you are certain that you want to keep the product.
Indoor Aromatherapy customization
To start the return process, simply contact our customer service team with your order number and reason for the return. We will guide you through the steps to return your Scent Diffuser efficiently.
Exchange Process for Scent Diffusers
We understand that sometimes a product may not meet your expectations, and you might prefer to exchange it for a different scent or model. Our exchange policy allows you to replace your scent diffuser within 30 days of purchase. Similar to our return policy, the item must be unused and in its original packaging.
When initiating an exchange, please reach out to our customer service team. They will assist you in selecting a new diffuser that suits your preferences. We work diligently to ensure that your new item is dispatched as quickly as possible once we receive the returned product.
Keep in mind that any price differences between the exchanged items will be adjusted during the exchange process. If the new diffuser costs more, you will need to pay the difference; if it costs less, we will issue a refund for the difference.
Refund Processing Time
Once we receive your returned scent diffuser, our team will inspect the item to ensure it meets our return criteria. Generally, refunds are processed within 5-7 business days after the inspection is completed. The refund will be issued back to the original payment method used during the purchase.
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| Product Name | Room Deodorizers |
| Material | Platstic |
| Suitable for | Office |
| Scents | Inspire, Pink Grapefruit |
| Capacity | 400ml |
| Color | Blue |
| Origin | China Wholesaler |
| Duration | 90-120days |
If you exchanged your diffuser, the new item will be shipped shortly after we receive your return. You will receive a tracking number via email once the replacement diffuser is on its way. We aim to minimize any inconvenience during this process.
Please note that shipping costs for returns or exchanges may not be refundable, depending on the circumstances. We encourage you to review our complete return and exchange policy on our website for further details.
